Customer Service

We want our customers to have a great shopping experience with Pixie Love, but we realize that from time to time things can go wrong. If they do, we've made sure you can find any information you need as quickly and easily as possible on our website. In the event you don’t find the answer you're looking for, then our Customer Care Team are on hand to help you. Simply email us via 'Contact Us' or use our Live Chat. Once we've looked into your message, we will get back to you as soon as possible.

• Can I amend or cancel my order?
• I have received incomplete order
• I have received incorrect or faulty item
• I am having problems accessing or buying on Pixie

Can I amend or cancel my order?

If you would like to change or cancel your order, it is possible however you would have to let us know straight away. As soon as order is dispatched, we can not amend.

To change your order simply contact Customer Service by email, phone call or use Live Chat. We are always there to help you.

I have received incomplete order

Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately or from another location.

If your order has been sent separately then the delivery note will state which items should be in that part of your order.

Please check the delivery notes from each part of your order to make sure you are not missing anything.

I have received incorrect or faulty item

We want all our customers to receive top quality goods so if you think that item that we have sent to you is faulty or not the one that you have ordered, please let us know it straight away. You can contact us via Live Chat, e-mail or by phone.

We will aim to resolve any issue with a faulty or incorrect item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please include as many details as possible about the order and the problem with the goods and we will get do our best to help you out.

I am having problems accessing or buying on Pixie

If you are having any problems accessing or placing orders on our website, we recommend you make sure you have the latest updates and patches for your operating system.

If you are still having problems, get in touch with our Customer Service Team, who will be able to help you. To help us solve the issue for you, please include as many of the following details as possible:
• Your Operating System (e.g. Windows Vista, Mac OS X) • Internet Browser (Internet Explorer 7, Firefox, Safari) • What URL you were trying to access (e.g. http://pixielove.com) • What time the problem occurred

Please cut and paste into the email any error message that appeared on the screen.